Terms of Service

Mama Makamba African Art Shop Last Updated: 04/02/25

Welcome to Mama Makamba African Art Shop. By accessing our website or making a purchase, you agree to comply with these Terms of Service (“Terms”). Please read these Terms carefully, as they govern your use of our website and services, including the purchase of products.

 

  1. General Terms

1.1. Mama Makamba African Art Shop specializes in authentic African art and crafts, available for purchase through our online platform.

1.2. By using our services, you agree to provide accurate and truthful information during the ordering process.

1.3. We reserve the right to update or amend these Terms at any time without prior notice. Continued use of the website after any changes constitutes your acceptance of the revised Terms.

 

  1. Order Process

2.1. Indicating Interest: Customers may submit a quotation request via our website to express interest in a product.

2.2. Quotation: Upon receiving a request, we will provide a detailed quotation via email, including product pricing, transport costs, and any applicable insurance fees.

2.3. Reservation: The selected product(s) will be reserved for 24 hours following the issuance of the quotation. Customers must confirm their intention to proceed with the purchase within this period.

2.4. Order Confirmation: To finalize an order, customers must respond to the quotation and complete payment. Products will only be shipped once payment has been successfully received in Mama Makamba African Art Shop’s account.

 

  1. Shipping and Packaging

3.1. Packaging: All products are securely packaged using high-quality materials to ensure their protection during transit.

3.2. Shipping: Products are dispatched to the shipping agent once weekly on Fridays and couriered to the buyer starting the following Monday.

3.3. Shipping Times: Delivery times vary based on the buyer’s location. Customers are responsible for verifying shipping times for their country.

3.4. Transfer of Responsibility: Once a packaged product is delivered to the shipping agent, Mama Makamba African Art Shop is no longer responsible for any loss, damage, or delays.

 

  1. Insurance

4.1. We strongly recommend purchasing insurance to protect against unforeseen shipping issues.

4.2. Insurance is arranged by Mama Makamba African Art Shop and included in the initial quotation for customer approval before finalizing the purchase.

4.3. Any disputes related to shipping must be resolved with the shipping agent or insurance provider, as Mama Makamba African Art Shop is not liable once the product is handed over to the shipping agent.

 

5. Import Taxes and Duties

5.1. Import taxes or duties may be applicable upon the product’s arrival in the customer’s country.

5.2. These charges are determined by the customer’s country’s customs regulations and are not included in the product price or shipping costs.

5.3. Customers are responsible for settling any applicable import taxes or duties before receiving their order.

 

6. Payment Terms

6.1. All payments must be made in full before products are packaged and shipped.

6.2. Accepted payment methods will be specified in the quotation correspondence.

6.3. If payment is not received within the specified period, the reservation will be canceled.

 

7. Returns and Refunds

7.1. Due to the nature of our products (authentic and handcrafted African art), returns and refunds are not accepted unless the product received is significantly different from the description in the quotation.

7.2. If a customer believes their product qualifies for a return or refund, they must contact us within seven (7) days of receiving the product and provide supporting evidence.

 

  1. Limitation of Liability

8.1. Mama Makamba African Art Shop is not liable for any delays, loss, or damage to products once they are handed over to the shipping agent.

8.2. We are not responsible for customs-related delays or additional charges incurred in the customer’s country.

8.3. To the fullest extent permitted by law, Mama Makamba African Art Shop disclaims all liability for indirect, incidental, or consequential damages arising from the use of our website or services.

 

  1. Governing Law

9.1. These Terms shall be governed by and construed in accordance with the laws of [Insert Jurisdiction].

9.2. Any disputes arising from these Terms or the use of our services shall be resolved in the courts of [Insert Jurisdiction].

 

10. Contact Information

For any questions or concerns regarding these Terms, please contact us:

Mama Makamba African Art Shop

Email: info@mama-makamba.com

 

Thank you for choosing Mama Makamba African Art Shop!