Refund and Returns Policy for Mama Makamba

  1. Overview

This Refund and Returns Policy applies to all purchases made through our store. Our policy remains in effect for a period of thirty (30) days from the date of purchase. After this period has elapsed, we regret to inform you that we are unable to offer a full refund or exchange.

  1. Eligibility for Returns

To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging. A receipt or other valid proof of purchase is required to process any return.

  1. Partial Refunds

In certain circumstances, only a partial refund may be granted. These include, but are not limited to:

  • Items that are not in their original condition, are damaged, or have missing components due to reasons not attributable to our error.
  • Items returned more than thirty (30) days after delivery.
  1. Refund Process

Upon receipt and inspection of your returned item, we will notify you via email regarding the status of your refund request. If your refund is approved, a credit will be issued to your original method of payment within a designated number of days, subject to banking and processing timelines.

  1. Late or Missing Refunds

If you have not yet received your refund, we advise taking the following steps:

  • Recheck your bank account for any credited funds.
  • Contact your credit card provider, as there may be a delay in the official posting of your refund.
  • Contact your bank, as processing times for refunds may vary.

If you have completed these steps and still have not received your refund, please contact us at info@mama-makemba.com

  1. Sale Items

Only regularly priced items are eligible for a refund. Sale or discounted items are not refundable.

  1. Exchanges

We will only replace items that are defective or damaged. To request an exchange for the same item, please contact us at {email address} and send the item to: {physical address}.

  1. Gift Returns
  • If an item was marked as a gift and shipped directly to you, a gift credit equivalent to the value of the return will be issued once the returned item is received. A gift certificate will then be mailed to you.
  • If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves before giving it to you, the refund will be processed to the original purchaser.
  1. Shipping Returns

To return a product, please mail it to: {physical address}.

Customers are responsible for covering the shipping costs associated with returning an item. Shipping costs are non-refundable. In cases where a refund is issued, the cost of return shipping will be deducted from the refunded amount.

The time required for an exchanged product to reach you may vary based on your location. For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee the receipt of returned items.

  1. Contact Information

For any questions or concerns regarding refunds and returns, please contact us at info@mama-makemba.com